Contact Us
Have a question about your bill? Need information about your service or services? Reach our staff Monday through Friday, excluding holidays and weekends, between 9:00 am and 4:00 pm est.
Phone Numbers:
Main: 865-270-8070
Toll Free: 800-882-5099
Fax: 865-270-8073
Emergency Number is the same as the above Phone or Toll Free numbers.
Automated Payment by Phone (IVR): 1-888-401-3304
ServLine (Leak and Water Protection): 1-844-328-1041
Business Hours:
Monday - Friday: 9:00 am to 4:00 pm
Saturday - Sunday: Closed
Have a question about your bill? Need information about your service or services? Reach our staff Monday through Friday, excluding holidays and weekends, between 9:00 am and 4:00 pm est.
Phone Numbers:
Main: 865-270-8070
Toll Free: 800-882-5099
Fax: 865-270-8073
Emergency Number is the same as the above Phone or Toll Free numbers.
Automated Payment by Phone (IVR): 1-888-401-3304
ServLine (Leak and Water Protection): 1-844-328-1041
Business Hours:
Monday - Friday: 9:00 am to 4:00 pm
Saturday - Sunday: Closed
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Holiday Schedule - 2025
New Year's Day - January 1 - Closed - All Day
Good Friday - April 18 - Closed - All Day
Memorial Day - May 26 - Closed - All Day
Independence Day - July 4 - Closed - All Day
Labor Day - September 1 - Closed - All Day
Veterans Day - November 11 - Closed - All Day
Thanksgiving - November 27 & 28 - Closed - All Day
Christmas - December 25, 26, 27 - Closed - All Day
New Year's Eve - December 31 - Closing at 12:00 pm
New Year's Day - January 1, 2026 - Closed - All Day
*Dates and Times could change
New Year's Day - January 1 - Closed - All Day
Good Friday - April 18 - Closed - All Day
Memorial Day - May 26 - Closed - All Day
Independence Day - July 4 - Closed - All Day
Labor Day - September 1 - Closed - All Day
Veterans Day - November 11 - Closed - All Day
Thanksgiving - November 27 & 28 - Closed - All Day
Christmas - December 25, 26, 27 - Closed - All Day
New Year's Eve - December 31 - Closing at 12:00 pm
New Year's Day - January 1, 2026 - Closed - All Day
*Dates and Times could change
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