Contact Us



Have a question about your bill? Need information about your service or services? Reach our staff Monday through Friday, excluding holidays and weekends, between 9:00 am and 4:00 pm est.

Phone Numbers:

Main: 865-270-8070
Toll Free: 800-882-5099
Fax: 865-270-8073

Automated Payment by Phone (IVR): 1-888-401-3304

ServLine (Leak and Water Protection): 1-844-328-1041

Emergency Number is the same as the above Phone or Toll Free numbers.


Business Hours:

Monday - Friday: 9:00 am to 4:00 pm
Saturday - Sunday: Closed


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Holiday Schedule - 2022

September 5 - Closed - All Day
November 24 & 25 - Closed - All Day
December 26 & 27 - Closed - All Day
January 2 - Closed - All Day


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