The Online Consumer Portal will be down for maintenance Friday, July 22 at 4:00 pm through Monday, July 25 at 9:00 am.
The current link for the online consumer portal will change to a URL new link. This URL link will be directed to WBUD's new server to better assist customers with minimal down time in the future. This new URL link will be updated Monday morning at 9:00 am.
Usernames and Passwords will be moved over to the new server and should continue to work. If you can not log in, it is most likely that you are still using the old server link.
The new URL link will be posted in the sidebar of WBUD's Website.
WBUD is switching to a new Billing System effective February 28, 2022. Some services will be restricted or shut-down effective February 21, 2022. IVR, Online Payments (including recurring payments) will be part of this shut-down.
Please note, only options for paying your bill after February 21, 2022 will be by mail, in person at the main office or by calling the main office at 865-270-8070.
WBUD Main Office Moving Soon!
Our office will be moving to a new location in downtown Kingston. The new address is 421 N. Kentucky Street, Kingston TN 37763. This location is the old US Bank building next to Buddy's Bar-B-Q and across the street from the US Post Office.
Our lobby will be closed at both locations on July 1 and July 2 in order to make the move. WBUD will still be able to assist you over the phone on those two days.
WBUD office will be closed on July 5 in observance of Independence Day.
Our Plans are to open in the new location on July 6, there might still be construction going on at that time, so please excuse our mess while we remodel to serve you better.
Check back June 28th for updates.