Important Notice about paying on the new online
payment.
The
new online payment system says, "By
enrolling, you agree to receive your monthly bill via
email and will no longer receive a copy of your bill in
the mail."
This is not correct and you will receive a bill via
postal service regardless at this time. In the future,
you will be able to have the choice to have a bill mailed
via postal service or receive it via email.
To ensure that you have received proper credit, you
should contact WBUD next business day after paying
online
Payment settlement time is 11:00 pm est.
Any payment made after 11:00 pm est. will be settled the
next business day at 11:00 pm est.
All
Payments made will be applied to your water and/or
wastewater bill. Payments will not go
towards Tap Fee Accounts, Service Charges, or other fees
or charges. To make those payments, please use other
payment methods, i.e. over the phone, mail, in person at
the office, etc... If unsure about the payment and how to
make it, please call the office during regular business
hours.
Click Here to Pay On-Line
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PRIVACY
STATEMENT
Watts Bar Utility District (WBUD) will not disclose any
information provided by you on our website, except our
financial services provider, (bank) if needed. WBUD will
collect only your credit card information and billing
information needed in order for you to pay your utility
bill to Watts Bar Utility District, which is required to
perform online payment transactions.
DISPUTES / REFUNDS
If you are disputing any water bill received by Watts Bar
Utility District (WBUD), please notify WBUD in order to
investigate the matter and put your account on hold. WBUD
will not charge your account until the dispute is
resolved. If an excess charge is made due to a water leak
or dispute, WBUD will refund the excess amount charged if
approved by WBUD Board of Directors.